In this article, we will compare two reputable camera retailers: KEH and Adorama Camera. Both companies have established themselves as leaders in the industry, offering a wide range of cameras, lenses, and accessories. We will examine their customer service, product selection, and pricing to help you make an informed decision when choosing where to buy your next camera. So, whether you’re a professional photographer or an amateur enthusiast, let’s dive into the world of KEH and Adorama Camera to see which one comes out on top. Exciting times await!
1. Overview
1.1 KEH
KEH is a reputable online retailer that specializes in buying and selling used photography equipment. With over 40 years of experience in the industry, KEH has established itself as a trusted source for photographers looking to upgrade their gear or sell their old equipment. They offer a wide range of used cameras, lenses, and accessories, making it a one-stop shop for all your photography needs.
1.2 Adorama Camera
Adorama Camera, on the other hand, is a well-known retailer with a long history in the photography industry. They not only sell new photography equipment but also have a dedicated section for used gear. Adorama Camera prides itself on providing customers with high-quality products and exceptional service. Whether you’re a professional photographer or a hobbyist, Adorama Camera offers a diverse selection of new and used gear to suit your needs.
2. History
2.1 KEH
KEH was founded in 1979 by a passionate photographer named Keichi Hirakawa. Initially, the company started as a small camera repair business but soon expanded into buying and selling used equipment. Over the years, KEH has grown into a leading online retailer, serving customers worldwide. Their commitment to quality and customer satisfaction has earned them a loyal base of photographers who rely on their expertise and extensive inventory.
2.2 Adorama Camera
Adorama Camera has a rich history that dates back to 1975 when it was established as a small store in New York City. With a focus on providing photographers with a wide range of cameras, lenses, and accessories, Adorama Camera quickly became a popular destination for photography enthusiasts. Today, Adorama Camera has expanded into a large retail operation with both a physical store in New York and a robust online presence, serving customers across the globe.
3. Product Range
3.1 KEH
One of the key advantages of shopping at KEH is their vast product range. They offer a diverse selection of used cameras, lenses, and accessories from various brands, including Nikon, Canon, Sony, and more. Whether you’re looking for a professional DSLR camera, a mirrorless camera, or a vintage film camera, KEH likely has what you need. Their inventory is constantly being updated, ensuring that you have access to the latest models and discontinued gems.
3.2 Adorama Camera
Adorama Camera also boasts an extensive product range, catering to both new and used gear. They have a wide variety of cameras, lenses, and accessories from renowned brands in the photography industry. What sets Adorama Camera apart is their focus on stocking the latest models and cutting-edge technology. Professional photographers will find an array of high-end equipment, while beginners can choose from a range of entry-level options.
4. Pricing
4.1 KEH
When it comes to pricing, KEH offers competitive rates for their used equipment. They carefully evaluate each item’s condition and set fair prices based on market value. You can expect to find a good selection of budget-friendly options at KEH, making it an ideal choice for photographers looking for quality gear without breaking the bank. Additionally, KEH frequently offers promotions and discounts, allowing you to save even more on your purchase.
4.2 Adorama Camera
Adorama Camera is known for its competitive pricing, both for new and used gear. They strive to offer customers the best possible prices without compromising on quality. While new equipment may have a higher price tag, Adorama Camera’s used section often features great deals and discounts. Whether you’re on a tight budget or looking to splurge on top-of-the-line gear, Adorama Camera has options to suit various price ranges.
5. Condition Grading System
5.1 KEH
KEH employs a comprehensive condition grading system to accurately describe the state of their used equipment. This system involves a detailed analysis of each item’s physical and mechanical condition, ensuring that customers have a clear understanding of what they are purchasing. From “Like New” to “Heavily Used,” KEH provides honest and transparent assessments that enable customers to make informed decisions.
5.2 Adorama Camera
Adorama Camera also utilizes a condition grading system to evaluate and categorize their used equipment. Similar to KEH, they offer a range of condition grades to indicate the level of wear and tear on each item. By providing accurate descriptions and clear images, Adorama Camera ensures that their customers can assess the condition of the gear before making a purchase.
6. Warranty and Return Policy
6.1 KEH
One of the standout features of KEH is their warranty and return policy. They offer a generous 180-day warranty on all used equipment, giving customers peace of mind knowing that their purchase is protected. If you encounter any issues with your gear within the warranty period, KEH will repair or replace the item at no additional cost. Additionally, KEH provides a 14-day return policy, allowing you to return the product if it doesn’t meet your expectations.
6.2 Adorama Camera
Adorama Camera also offers warranty options for their used gear, although the duration may vary depending on the specific item. They provide a detailed description of the warranty coverage for each product, ensuring that customers are aware of the terms and conditions. Adorama Camera’s return policy allows for returns within 30 days of purchase, providing flexibility in case you change your mind or encounter any issues.
7. Customer Support
7.1 KEH
KEH prides itself on its excellent customer support. Their knowledgeable and friendly team is readily available to assist you with any inquiries or concerns. Whether you have questions about a specific product or need guidance on choosing the right gear, KEH’s customer support is there to help. They can be reached via email, phone, or online chat, ensuring that you receive prompt and personalized assistance.
7.2 Adorama Camera
Adorama Camera is renowned for its exceptional customer support. Their team of photography experts is dedicated to providing top-notch service and ensuring customer satisfaction. Whether you need advice on equipment compatibility, technical support, or general inquiries, Adorama Camera’s customer support is responsive and reliable. They can be contacted through various channels, including phone, email, and live chat, making it convenient to get the assistance you need.
8. Buying and Selling Experience
8.1 KEH
KEH offers a seamless buying and selling experience for photographers. Their user-friendly website allows you to easily navigate through their inventory, filter by brand or product category, and compare different options. When selling your used gear, KEH provides a straightforward process with free quotes and prepaid shipping labels. They strive to make the transaction as smooth as possible, ensuring that both buyers and sellers have a positive experience.
8.2 Adorama Camera
Adorama Camera also prioritizes customer satisfaction throughout the buying and selling process. Their website features intuitive search functionality, making it easy to find what you’re looking for. Selling your used equipment is hassle-free with Adorama Camera’s straightforward online submission process. They provide competitive quotes and offer free shipping labels, streamlining the selling experience.
9. Physical Stores and Online Presence
9.1 KEH
While KEH primarily operates as an online retailer, they also have a physical store located in Smyrna, Georgia. The store allows local customers to have a hands-on experience with the equipment before making a purchase. Additionally, KEH hosts various photography events and workshops, creating a vibrant community for photographers to engage and learn from one another.
9.2 Adorama Camera
Adorama Camera boasts a physical store in New York City, providing customers with the opportunity to visit and browse their extensive selection of new and used gear in person. The store offers a unique shopping experience where you can interact with experts, seek advice, and even attend workshops and events. Adorama Camera has also built a strong online presence, allowing customers worldwide to access their products and services.
10. Customer Reviews
10.1 KEH
Customers who have purchased from KEH rave about the company’s reliability and the quality of their used gear. They appreciate the accurate condition grading and the extensive selection of products. Many reviewers also commend KEH’s customer support, highlighting their prompt and helpful assistance. Overall, KEH has garnered positive feedback for their commitment to customer satisfaction and their trusted reputation in the industry.
10.2 Adorama Camera
Adorama Camera has received high praise from customers who value their exceptional service and diverse range of products. Reviewers often mention the knowledgeable staff and the seamless buying experience. Additionally, customers appreciate Adorama Camera’s reliable shipping and hassle-free returns. From professional photographers to beginners, customers appreciate the quality and reliability that Adorama Camera offers.
In conclusion, both KEH and Adorama Camera are reputable retailers in the photography industry, offering a wide selection of used gear, competitive pricing, and excellent customer support. Whether you choose KEH for its comprehensive condition grading system and generous warranty, or Adorama Camera for its vast product range and exceptional service, you can trust that both companies will provide you with a positive buying experience. Ultimately, your choice may depend on your specific needs, preferences, and budget.
